Ancasta International Boat Sales is the largest brokerage network in Europe, but we know that being the biggest doesn’t necessarily mean that you’re the best, so we asked some of our customers what they thought and here’s what they said
After Sales 25/04/13
A very belated thank you to you and your team for preparing our boat
which looked fabulous. Thank you for all your hard work.
Port Hamble 25/04/13
I know that we have already thanked you all, but I would just like to reiterate it - we were very impressed with Ancasta, all your staff and the quality of service you gave us. We would have no hesitation in recommending you to anyone - and, indeed, already have! These are, of course, not frequent purchases and we seriously expect this to be our last boat, so I'm not sure we will be doing business with you again, but we will certainly look in and say hello when we return to the Hamble later this year or sometime next year. We wish you all the best in what is undoubtedly a difficult market - you have a good product in the latest generation of Beneteaus!
Martin (and Toni) Bradford
Ancasta Aftersales 16/04/13
Your subcontractor Olivier has been to the boat and has repaired all the electrical problems . Thankyou very very much for arranging to have this done and I think you have given an excellent warranty service and I sing your praises to everyone I meet . Both yourself and Russel from Ancasta have worked very hard to provide an excellent customer service and I can only say Thankyou so much and well done you are both a credit to your company We have just a few small faults only but most we can resolve ourself without troubling you so we will continue our voyage around the world and tomorrow we leave Panama for Galapagos and Tahiti happy and enjoying our lovely boat
Regards Tony Chisholm
M Walsh: “Just want to say a big thank you to you, you have been very professional and very helpful every step of the way”.
J Kay: “Many thanks for the efficient and pleasant way in which you have conducted the transaction”.
J Mitchell: “We thought Tony Reeve at your Cowes office did a 1st class job. Very quick to respond to requests and telephoned when he said he would. Full marks to him”.
J Malpass: “May I congratulate Ancasta on being the most pro-active broker we have dealt with during our search for a new boat. All the boats details sent to us were relevant to our criteria and were “potentials”. Other brokers either simply did not send us information or we had to chase them for information. You will certainly be at the top of our list when we next change. Many thanks for your efforts”.
"I would like to thank you for providing an excellent brokerage service for our recent purchase
The service was efficient and effective, going through to completion quickly and with fewer issues than one would expect.
The Ancasta sale and purchase agreement provided a sound and proactive basis for the deal, and your help in arranging viewing and a sea trial was key to progress given that the boat was in Cornwall while we are London based. Your response on the minor issues that did arise was valuable.
I am happy to recommend your service on the basis of our experience.
Dr J Drewer: ‘Thank you so much for handling the sale of Bluebottle. It made a potentially stressful situation much easier for me. Many thanks for your expertise and patience"
Ancasta Port Hamble
P Noonan: "Sharon and I would like to record how pleased we are with the total professionalism we found when negotiating the purchase of our new yacht via your office. Whilst realising that your client was of course the vendor, we were treated in a very efficient and friendly manner and every request for further information about the yacht was dealt with very promptly and helpfully. My only previous experience of a yacht broker was a small local one, which was not good at all, Ancasta are in a different league and we would recommend your company to anyone".
T Bloomer: “I have to say I thought your team was absolutely first class. Very helpful throughout, easy to approach, even with stupid questions, the boat arrived on schedule, as planned and the set up was brilliant - everything worked so she had obviously been out and tested - I really can't fault the service. A number of people said to me before handover that I should look out and go through the boat with a microscope etc as "these yacht brokers will get away with murder, the boat will be missing parts and not ready" or words to that effect - well I needn't have worried. Extremely good service and I'm telling everyone I know! Well done to the whole team - it actually has been a pleasure to buy from you”.
P Kinnersly: “The buying experience is excellent, by far the best that I have come across. This is both as regards the system, and the individuals who operate it. As one who comes from a consumer industry I would rate your team's performance as outstanding”.
J Dollard: “When we ran into technical trouble and had to divert on our delivery trip to Cork the Ancasta team sourced a marine electronics engineer. What is exceptional about this is that they did it on a Sunday morning in the West Country and even paid for the callout charge. I was very impressed with their after sales support”.
F Bjernefors: “I'm very pleased and satisfied with your service. Buying a boat in a foreign country first time is a stressing adventure/experience but having Ancasta onboard the process made the voyage delightful and confident. I am already sure to look for Ancasta offers first the next time I buy a boat”.
P Naylor: "From previous experiences with other brokers it is so important and makes the buying process so much easier if proof of VAT payment, previous surveys, known faults, service history and all paperwork is to hand at the point of viewing and negotiation. I reiterate this was not a problem at your Mercury branch Alex and Judy are true professionals. We have never had such good service from a broker".
U Bekkum: “Thanks for all your work and support!! I will remember Ancasta as a professional and well operating company which I would recommend to everybody!”
P O’Shea: “We were very pleased with the service and found that the staff were very friendly and gave us all the help we needed. Top marks!!!"
J Vieira: "I must say I couldn't have dreamt of the quality of service and kindness I had from you".
J Read: “Everybody went beyond their role to help us through the complicated purchasing process and to help us settle in (we sold our house and moved on board)”.
P Rann “In a world where there is so much indifferent sales service, as we reach the end of what has been a fairly long road, I thought I should express my thanks to you and your team. For a first time buyer of what is probably my most expensive luxury purchase, the process of decision making is made so much easier if one has the assistance of people like you and your team. You guys spent hours with me viewing boats within my price range and then even longer discussing the merits of each yacht in order that I could focus on the important features I needed within my Boat and in consequence, make the correct purchase. I got frustrated with myself, so I can only imagine how you all felt, but at all times everyone was professional, informative and friendly. As someone who has spent a life time in sales, I was hugely impressed by a team who applied the skill of Knowing Your Customer in a manner that allowed me to know myself and my own requirements”.
C McGivern: “My wife and I recently purchased a yacht through Ancasta, and David Routledge was the broker responsible. Although he was the vendors’ agent, David nevertheless showed a remarkable ability to treat us, as buyers, as a priority at all stages. He always responded to our questions and concerns and was consistently both helpful and professional. Even after we had returned to the UK he continued to follow up on a number of matters which were outstanding, and always seemed to go ‘above and beyond’ what one would expect of a broker in this situation. As a result of our recent experience we would have no hesitation in using the Company again, either as a purchaser or a vendor or in recommending it to others”.
J Skakle: "The personal advice and assistance I received during the purchase of the our new boat was excellent”.
R Dingley: "I just wanted to let you know how impressed I was with the service by Peter Keats at your Poole branch. Even though the boat I was trying to buy was a disaster and I did not proceed with it, Peter was at all times extremely helpful, especially as this was a major purchase for me".
Ancasta Port Solent
I Eversden: “Not much I can add to the excellent service I received from James Hutchinson at Port Solent. The understanding of our needs and attention to our requirements was very good indeed.”
S Hart: “I would just like to say a “big thank you” to you for your support to us in buying our first boat. We have found your customer relationship and advice excellent, and feel that there are many businesses that would benefit from your approach. Needless to say that we will have no problem in recommending you, and the team at Ancasta Port Solent to anyone that may be interested in the future.”
N Hewitson: “I would like to express my thanks on the professional manner in which you have dealt with the sale of our boat. It is said that the best two days of owning a boat are the day you buy it and the day you sell it. I am sure in part that this is due to the painless sale process. There are always a lot of postings on the forums about how using a broker is a waste of time and money, all I can say about this transaction is that your effort was worth every penny!”
J Shaw: "Throughout the process I was impressed by their knowledge of yachts and their professionalism in all aspects of the sale. They were also an extremely nice set of guys".
P Power: “James Hutchinson was very helpful in brokering a quick sale and working to fit with our circumstances”.
D Hoy: "Thank you very much indeed for your time on Thursday and above all, for all that you did, over and above the course of normal broker's duties, to successfully complete the sale”.
Ancasta Port Napoleon - France
P Matthys: “I was most impressed with the speed and helpfulness of the staff in Port Napoleon. I believe they take well care of their customers and kindly help them through the labyrinth of the buying process. I was really most impressed with the attitude of the whole group in Port Napoleon office, from the sale's staff to Karin, the secretary and I would certainly be in touch with them first in case I wanted to sell or buy another boat”.
Curson: “We are especially impressed by your staff at Port Napoleon, Caryn Borstad and Jaime de Souza. They were extremely reliable and professional!”
M Breynaert: “I have particularly appreciated the services regarding administrative issues solved by Caryn Borstad for the sale of our boat; that sale was complicated on many points and Caryn overcame everything very efficiently; I think this is really the added value we can expect from a company like yours; congratulations and many thanks”.
Ancasta Port de La Napoule - France
Pouchain: “I would like to renew you my thanks for your various interventions and for your professionalism”.
G Bartlett: “Compliments to Alastair & James at Ancasta in the Hamble for their help and friendliness throughout the whole sales cycle. We'd like to think we've developed a good working relationship with the team and hopefully we'll be back to them in the forth-coming years when we decide to up-grade”.
D Nash and M Nash:“We have just purchased our 2nd new boat from Ancasta and both the purchase and handover were perfectly handled by all involved at Ancasta.
Mention must also be made of the efforts of your brokerage staff, who worked hard on our behalf to find a purchaser for our 343 in time for us to complete the purchase of our new 40. I would also like to thank your commissioning team, who were very helpful and dealt most effectively with all of our post contract additions to the purchase!
In fact we cannot fault our Ancasta experience in any way whatsoever".
T Gooding: “The service I received from Ancasta of Hamble UK, was superb. They were a delight to deal with and are indeed a great credit to Beneteau France”.
M&J Jobson: “It is very rare that I am moved to write to a business to congratulate the MD on the quality of a Company’s service, but on this occasion I must write to commend members of your staff who have been, frankly, a pleasure to deal with. Everyone has been very helpful in enabling a couple of previously, only dingy sailors, move up to something bigger. Without exception everyone we have met or dealt with from your organisation has made our purchase experience hassle free”.
T Bloomer: "Just wanted to let you know that Steve Franklyn has done, and continues to do, an absolutely first class customer service job. Having bought a new boat through Amcasta in April 08 I had, in the back of my mind, that after sales support would drop off over time, particularly after one year. But none of it - he continues to resolve issues as if the boat was new yesterday. I really do value that as so many organisations these days take your money and run - so thank you for keeping to the deal so well! I'll tell my friends!"
E Miller: "I am writing to thank you, Alex, Emily, Simon, Clive and everyone else in your team for dealing with the commissioning of the new boat so efficiently and effectively. From our perspective it all went without a hitch, and we are very grateful for all your efforts. I shall certainly sing your praises to anybody I meet who is thinking of buying a powerful cruising boat".
R Allinson: "I can also take this opportunity to say how impressed I have been with the Ancasta after sales service, your team has dealt with the few snagging issues speedily and efficiently without fuss or undue discourse and this has contributed to making the purchase of the boat a pleasurable experience, so please pass my thanks on to your team".
Fax: +44(0)2380 454 576
Ancasta International Boat Sales